We display all declined payment errors exactly as they are reported by your bank. In most cases, credit card declines are easily fixed by re-entering your billing information or contacting your bank directly for assistance.
The system automatically retries the charge three times if the payment fails. In case all the retries fail, the plan will be canceled. You can renew your plan anytime.
If re-entering your credit card doesn't solve the problem, there are a few common avoidable errors to consider:
- AVS Errors
AVS errors occur when the billing information you provided doesn't match the billing information on record with your bank. If this happens to you, the error reported says something like: "E2-27: The transaction resulted in an AVS mismatch." To fix the problem, enter the details your bank has on file or change the details on file with your credit card - this will require calling your bank.
- Suspicious charges
Your credit card company may be suspicious of an unauthorized charge. Banks can be pretty protective of your account when they detect unusual behavior. In these cases, the bank will automatically block unusual spending before it happens. If this happens to you, you can lift the block by calling your bank and letting them know that you're attempting a legitimate charge
- If all else fails, you might want to consider trying another card.
If you've contacted your bank and we are still unable to process your payment, send us a request and we'll try to help.